Version 1.1, Modified 16 July 2020
Sentinel Hydrosolutions, LLC is a subsidiary of Watts Water Technologies, Inc. (Watts)
The Connected Offerings and Connected Devices are referred to collectively as the “Services.” The Services are offered to you (hereinafter, “you” or “Customer”) by Watts Water Technologies, Inc. and its affiliates, subsidiaries, divisions and companies (“Watts“, “we” or “us“).
Our Services are offered and available to users who are at least 18 years of age or older. By using our Services, you represent and warrant that you are at least 18 years of age or older. If you are not at least 18 years of age or older, you must not access or use our Services.
3. Products and Connected Devices
(a) You are solely responsible for properly installing the Products pursuant to the installation instructions and for testing the Products and Connected Devices once installed to confirm that the Products and Connected Devices are functioning as intended. You agree to comply with all applicable building and plumbing codes in installing the Products. Watts is not responsible for damages resulting from improper use, installation, or maintenance.
(b) If your Product contains batteries, please check batteries in the Product regularly. You are solely responsible for replacing any batteries for the Product, when necessary. YOU UNDERSTAND AND AGREE THAT THE PRODUCT MAY NOT PROPERLY FUNCTION IF THE BATTERIES NEED TO BE REPLACED.
(c) The Connected Devices may be used in connection with the Connected Offerings either through your home wireless network or, if applicable, any third-party cellular service provider engaged by us to provide the Connected Offerings. If you choose to not access the Connected Offerings through either method, the Products may be used with limited functionality without the Connected Devices.
(d) The Connected Devices may use certain open or commonly available standards to access the Connected Offerings that are made available by third parties, including Wi-Fi, Bluetooth, virtual assistants (e.g., Amazon Alexa and Google Home), and IP devices. NOTE THAT ANY SMART, CONNECTED OR OTHER DEVICE AND RELATED SERVICES THAT ARE NOT MADE AVAILABLE BY WATTS (“THIRD-PARTY PRODUCTS AND SERVICES”) AND WHICH ARE NOT DESIGNATED BY US AS BEING COMPATIBLE WITH THE CONNECTED DEVICES MAY NOT WORK WITH THE CONNECTED DEVICES, MAY CAUSE THE CONNECTED DEVICES TO HAVE LIMITED FEATURES OR FUNCTIONALITY OR MAY OTHERWISE CAUSE ERRORS TO THE CONNECTED DEVICES . YOU AGREE ONLY TO USE THIRD-PARTY PRODUCTS AND SERVICES EXPRESSLY DESIGNATED BY US AS COMPATIBLE WITH THE CONNECTED DEVICES.
4. Accessing our Services
(b) If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your Account is personal to you and agree not to provide any other person with access to our Services including any restricted portions of the Website, provided, however, that you may designate individuals (e.g., other household members or contractors you engage to install the Product) to access the Services through your Account (“Authorized Users”). You agree that you are responsible for any acts or omissions of your Authorized Users. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You should use particular caution when accessing your Account from a public or shared computer so that others are not able to view or record your password or other personal information.
Additionally, you agree not to:
(a) You are responsible for providing the mobile device, wireless service plan, Internet connections and/or other equipment or services that you need to download, install and use any App. We do not guarantee that the Apps can be accessed and used on any particular device or with any particular service plan. We do not guarantee that the Apps will be available in any particular geographic location. As part of your use of an App, you may receive push notifications, local client notifications, text messages, picture messages, alerts, emails or other types of messages directly sent to you in connection with such App (“Push Messages”). You acknowledge that, when you use the Apps, your wireless service provider may charge you fees for data, text messaging and/or other wireless access, including in connection with Push Messages. You have control over the Push Messages settings, and can opt in or out of these Push Messages through the App settings or through your mobile device’s operating system (with the possible exception of infrequent, important service announcements and administrative messages). Please check with your wireless service provider to determine what fees apply to your access to and use of the Apps. You are solely responsible for any fee, cost or expense that you incur to download, install and/or use the Apps on your mobile device, including for your receipt of Push Messages from us.
Watts may from time to time develop patches, bug fixes, updates, upgrades and other modifications (“Updates”) to improve the performance of our Services and for other purposes permitted by law. We may automatically install Updates to deliver patches and bug fixes, and other Updates permitted by law, without providing any additional notice or receiving any additional consent. BY USING OUR SERVICES, YOU ARE CONSENTING TO THE DELIVERY OF SOFTWARE UPDATES OF THE SERVICES. IF YOU DO NOT AGREE, YOU SHOULD NOT USE OUR SERVICES. If you do not terminate a previously created Account, you will receive Updates automatically. You acknowledge that in certain instances, you may be required to manually install Updates to use our Services and you agree to promptly install any Updates Watts provides.
10. Limitations on the Use of the Services
(a) The Services are intended to be used solely for non-time-critical information and control of the Services. The Services are not error-free or 100% reliable and 100% available. The accessibility of the Services is subject to interruptions and failures for reasons beyond our control, including issues with respect to your wireless network or our third-party cellular service provider’s uptime levels due to power outages, network interference, unavailability of radio frequency channels, or insufficient bandwidth, among other things. As a result, the Services may be interrupted, delayed, refused, or otherwise limited. We cannot and do not guarantee that you will receive notifications within any given time, or at all. We are not responsible for any damages caused by the inaccessibility or delay of the Services
(b) You hereby acknowledge that our Services are not certified for emergency response. We make no warranty or representation that use of the Services will affect or increase any level of safety in the event of a leak or other emergency. YOU UNDERSTAND THAT OUR SERVICES ARE NOT A THIRD-PARTY MONITORED EMERGENCY NOTIFICATION SYSTEM AND THAT UNDER NO CIRCUMSTANCES WILL WATTS DISPATCH EMERGENCY SERVICES TO YOUR HOME IN THE EVENT OF AN EMERGENCY.
11. Intellectual Property Rights
WATTS RESPECTS THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS AND ASKS USERS OF OUR SERVICES TO DO THE SAME.
Our Services and their entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by Watts, its licensors or other providers of such material, and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
Watts’ name and all related names, logos, product and service names, designs and slogans on our Services are trademarks of Watts or its licensors. You must not use such marks without the prior written permission of Watts. All other names, logos, product and service names, designs and slogans on our Services are the trademarks of their respective owners.
We welcome feedback, comments and suggestions for improvements to the Services (“Feedback”). You acknowledge and expressly agree that any contribution of Feedback does not and will not give or grant you any right, title or interest in the Services or in any such Feedback. All Feedback becomes the sole and exclusive property of Watts, and Watts may use and disclose Feedback in any manner and for any purpose whatsoever without further notice or compensation to you and without retention by you of any proprietary or other right or claim. You hereby assign to Watts any and all right, title and interest that you may have in and to any and all Feedback.
14. Linking to our Websites and Social Media Features
You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express written consent.
Our Connected Offerings may provide certain social media features that enable you to:
You may use these features solely as they are provided by us and solely with respect to the content they are displayed with and otherwise in accordance with any additional terms and conditions we provide with respect to such features. Subject to the foregoing, you must not:
You agree to cooperate with us in causing any unauthorized framing or linking to cease immediately. We reserve the right to withdraw linking permission without notice.
We may disable all or any social media features and any links at any time without notice in our discretion.
Our Services may contain links to third party websites or technology (“Third Party Technology”) or otherwise use or incorporate Third Party Technology. We have no control over the Third-Party Technology, and, except as may be set forth in the installation, operation, maintenance instructions, or product-specific warranty, accept no responsibility for them or for any loss or damage that may arise from your use of them. Watts does not endorse and is not responsible or liable for the products or services provided by such third parties. Except as set forth in the installation, operation, or maintenance instructions, Watts is not responsible for the operation or functionality of such Third-Party Technology and you are solely responsible for your use of any such Third-Party Technology. In addition, we may provide you with software governed by an open source license. If there are provisions in those open source licenses that expressly conflict with these Terms, the relevant open source provision will govern only to the extent of that express conflict. EXCEPT AS SET FORTH IN THE INSTALLATION, OPERATION, AND MAINTENANCE INSTRUCTIONS, ANY THIRD PARTY TECHNOLOGY DOWNLOADED OR OTHERWISE OBTAINED IN CONNECTION WITH YOUR USE OF THE SERVICES IS DONE SO AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR AND HEREBY WAIVE ANY AND ALL CLAIMS AND CAUSES OF ACTION WITH RESPECT TO ANY DAMAGE TO YOUR COMPUTER SYSTEM, INTERNET ACCESS, DOWNLOAD OR DISPLAY DEVICE, OR LOSS OF YOUR DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH THIRD PARTY TECHNOLOGY.
16. Subscriptions to Connected Offerings
(a) Where applicable, the prices, features, and options of the Connected Offerings depend on the subscription plan selected by you. We do not represent or warrant that a particular subscription plan will be offered indefinitely and reserve the right to change the prices for or alter the features and options in a particular subscription plan without prior notice.
(e) If we do not receive payment when due, the Customer agrees to pay all amounts due upon demand. Any amount not paid when due will be subject to finance charges equal to 1.5% of the unpaid balance per month or the highest rate permitted by applicable law, whichever is less, determined and compounded daily from the date due until the date paid. The Customer will reimburse any costs or expenses (including, but not limited to, reasonable attorneys’ fees) incurred by us to collect any amount that is not paid when due. We may accept payment in any amount without prejudice to our right to recover the balance of the amount due or to pursue any other right or remedy. Amounts due to us may not be withheld or offset by the Customer for any reason against amounts due or asserted to be due from Watts.
(f) Watts will provide billing and usage information in a format we choose, which may change from time to time. We reserve the right to correct any errors or mistakes that we identify even if we have already issued an invoice or received payment. The Customer agrees to notify us about any billing problems or discrepancies within thirty (30) days after they first appear on your invoice. If the Customer does not bring such problems/discrepancies to our attention within thirty (30) days, Customer agrees to waive its right to dispute such problems or discrepancies.
(g) Billing cycle end dates may change from time to time. When a billing cycle covers less than or more than a full month, we may make reasonable adjustments and/or prorations. The Customer agrees that we may (at our option) accumulate charges incurred during a billing cycle and submit them as one or more aggregate charges during or at the end of a cycle, and that we may delay obtaining authorization or payment from the Customer’s payment card issuer until submission of the accumulated charge(s).
(i) If you register for a free trial, promotional offer or other type of limited offer for use of a paid service of the Connected Offerings (“Free Trial”), you may be presented with additional terms and conditions when registering for a Free Trial, and any such additional terms and conditions are hereby incorporated into these Terms by reference and are legally binding. Watts reserves the right to reduce the term of a trial period or end it altogether without prior notice. The version of the Connected Offering that is available for a Free Trial may not include or allow access to all features or functions, and such Connected Offering made available during a Free Trial must be used before the end of the specified Free Trial period. ANY DATA THAT A CUSTOMER ENTERS INTO THE SERVICES, AND ANY CONFIGURATIONS MADE BY OR FOR A CUSTOMER, DURING THE FREE TRIAL WILL BE PERMANENTLY LOST AT THE END OF THE TRIAL PERIOD UNLESS THE CUSTOMER: (i) PURCHASES A SUBSCRIPTION PLAN TO THE CONNECTED OFFERING THAT IS EQUIVALENT TO OR GREATER THAN THOSE COVERED BY THE TRIAL; OR (ii) EXPORTS SUCH DATA BEFORE THE END OF THE TRIAL PERIOD.
(b) You may terminate your Account at any time upon ten (10) days’ advance written notice to us as provided in Section 31.
19. Notice of Infringement – DMCA Policy
If you believe that any text, graphics, photos, audio, videos or other materials or works uploaded, downloaded or appearing on the, Website, App or other Connected Offerings have been copied in a way that constitutes copyright infringement, you may submit a notification to our copyright agent in accordance with 17 USC 512(c) of the Digital Millennium Copyright Act (the “DMCA”), by providing the following information in writing:
Notices of copyright infringement claims should be sent by mail to: Watts Water Technologies, Inc., Attn: Legal Department, 815 Chestnut St., North Andover, MA or by e-mail to firstname.lastname@example.org. It is our policy, in appropriate circumstances and at our discretion, to disable or terminate the accounts of users who repeatedly infringe copyrights or intellectual property rights of others.
A user of the Services who has uploaded or posted materials identified as infringing as described above may supply a counter-notification pursuant to sections 512(g)(2) and (3) of the DMCA. When we receive a counter-notification, we may reinstate the posts or material in question, in our sole discretion. To file a counter-notification with us, you must provide a written communication (by fax or regular mail or by email) that sets forth all of the items required by sections 512(g)(2) and (3) of the DMCA. Please note that you will be liable for damages if you materially misrepresent that content or an activity is not infringing the copyrights of others.
You may not use, export, import or transfer the Services except as authorized by U.S. law, the laws of the jurisdiction in which you obtained the Services and any other applicable laws. In particular, but without limitation, the Services may not be exported or re-exported (a) into any United States embargoed countries, or (b) to anyone of the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce’s Denied Person’s List or Entity List. By using the Services and Products, you represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a ‘terrorist supporting’ country and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. You also will not use the Services or Products for any purpose prohibited by U.S. law or other applicable laws, including the development, design, manufacture or production of missiles, nuclear, chemical or biological weapons. You acknowledge and agree that products, services or technology provided by Watts are subject to the export control laws and regulations of the United States. You shall comply with these laws and regulations and shall not, without prior U.S. government authorization, export, re-export, or transfer them, or any portion thereof, either directly or indirectly, to any country in violation of such laws and regulations.
A specific, written limited product warranty is provided with certain Products. If the warranty terms of such specific, written limited product warranty applicable to a Product expressly conflict with these Terms, the relevant provision of these Terms will govern the Connected Devices, and the specific, written limited product warranty provided with the Product will govern for the other functionality of the Product.
You understand and agree that we cannot and do not guarantee or warrant that our Services will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our Services and Data for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF, OR DOWNLOADING FROM, OUR SERVICES OR ON ANY OTHER WEBSITES LINKED TO OUR SERVICES. YOU UNDERSTAND AND AGREE THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF OUR SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA.
YOUR USE OF OUR SERVICES IS AT YOUR OWN RISK. OUR SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED OR ANY STATUTORY OR IMPLIED CONDITIONS, TERMS, UNDERTAKINGS, OBLIGATIONS AND REPRESENTATIONS. NEITHER WATTS NOR ANY PERSON ASSOCIATED WITH WATTS MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF OUR SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER WATTS NOR ANYONE ASSOCIATED WITH WATTS REPRESENTS OR WARRANTS THAT OUR SERVICES WILL BE ACCURATE, RELIABLE, TIMELY, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE SECURE, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT OUR SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
WATTS HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES AND CONDITIONS OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, TO THE EXTENT PERMITTED BY LAW, WATTS DISCLAIMS AND EXCLUDES ANY STATUTORY AND IMPLIED WARRANTIES AND CONDITIONS, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, CARE, SKILL OR FITNESS FOR PURPOSE.
THE RESTRICTIONS AND LIMITATIONS ON WARRANTIES AND CONDITIONS SET OUT HEREIN WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
IN NO EVENT WILL WATTS, ITS LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE TO YOU OR ANY THIRD PARTY, UNDER ANY LEGAL THEORY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, OUR SERVICES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. YOU ARE SOLELY RESPONSIBLE FOR PROTECTING AND BACKING UP ANY DATA USED IN CONNECTION WITH, OR GENERATED THROUGH YOUR USE OF OUR SERVICES.
24. Governing Law
If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210.
Watts is not responsible for, any cessation, interruption or delay in the performance of the Services or its obligations hereunder due to causes beyond its control including, but not limited to: earthquake; flood; fire; storm; natural disaster; act of God; epidemics; pandemics; war; terrorism; armed conflict; labor strike; lockout; boycott; supplier failures, shortages, breaches, or delays; or any law, order regulation, direction, action or request of the government, including any federal, state and local governments having or claiming jurisdiction over Watts, or of any department, agency, commission, bureau, corporation or other instrumentality of any federal, state, or local government, or of any civil or military authority; or any other cause or circumstance, whether of a similar or dissimilar nature to the foregoing, beyond the reasonable control of Watts.
By Email: email@example.com
By Mail: Watts Water Technologies, Inc.
815 Chestnut St.
North Andover, MA 01845-6098
By Phone: 877-689-6219 (toll free)
Thank you for using our Services.